FAQ

1. Can I change my shipping address or delivery method after placing an order?

To ensure a smooth and timely delivery, orders are processed immediately after confirmation. For this reason, we are unable to modify the shipping address or delivery method once an order has been placed. Please review all details carefully before completing your purchase.

2. Can I cancel my order after payment has been completed?

In line with our Terms & Conditions, once an order is confirmed and payment is successfully processed, it cannot be cancelled or modified. We appreciate your understanding, as each Chelwish piece is prepared with great care.

3. What payment methods does Chelwish accept?

Chelwish offers a range of secure and convenient payment options, including:

  • Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • Local Payment Methods: Bancontact, iDEAL

All transactions are encrypted and securely processed to ensure your personal and payment information remains fully protected.

4. Can I include a personal message when purchasing a gift?

Yes. You may add a personalised message during checkout, just before confirming your order.
Your message will be beautifully printed on a refined card and thoughtfully included with your Chelwish package — perfect for gifting.