Privacy policy

Last Updated: August 1, 2025

At Chelwish, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

When you interact with Chelwish, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address.

  • Order Information: Items purchased, order history, and payment details (processed securely through third-party gateways).

  • Device Information: IP address, browser type, time zone, and cookies to optimize your experience.

  • Communication Data: Any messages or emails you send to us (including via info@chelwish.com).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases or inquiries.

  • Improve and personalize your experience on our website.

  • Maintain internal records for security and legal compliance.

  • Send occasional updates or exclusive offers (only with your consent).

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

  • Service providers such as payment processors and shipping companies (to complete your orders).

  • Legal authorities if required to comply with applicable laws or protect our rights.

4. Data Security

We implement industry-standard security measures to protect your information. However, no method of online transmission is 100% secure. By using our website, you accept this risk.

5. Cookies and Tracking

Chelwish uses cookies to enhance site functionality and analyze user behavior. You can manage cookie settings through your browser preferences.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data.

  • Correct or update your personal information.

  • Request deletion of your data.

  • Opt-out of marketing communications.

To exercise any of these rights, email us at info@chelwish.com.

7. Children’s Privacy

Chelwish does not knowingly collect personal information from children under 16. If you believe we have unintentionally collected data from a minor, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:
info@chelwish.com