Shipping Policy

Shipping Cost

Shipping charges: Free Shipping.

Handling Time:

Orders are processed within 3-5 business days after order confirmation.

Transit Time:

Estimated delivery time is 5–10 business days from the date of dispatch.
Delivery times are estimates and may vary due to customs processing, local regulations, carrier delays, or other factors beyond our control.

Tracking

All orders are shipped with tracking information, which is provided once the order has been dispatched.

Customs & Duties

Customers are responsible for any applicable customs duties, taxes, or fees imposed by local authorities.

Return & Refund Policy

Returns

We accept returns within 14 days of delivery.

Return Conditions

  • Items must be unused, unworn, and in original condition

  • Original packaging and tags must be intact

  • Items showing signs of wear or damage will not be accepted

  • Personalised or custom-made items are non-refundable

Refunds

Once the returned item is received and inspected, refunds are processed within 20 business days.
Depending on the payment provider, refunds may take an additional 3–10 business days to appear in your account.

Refunds are issued to the original payment method only.

How to Request a Return

To initiate a return, please contact us at:
info@chelwish.com
Include your order number and reason for return.

Our support team will assist you promptly.

About Our Products

Chelwish is a women-focused (female) brand, offering thoughtfully designed products created exclusively for women.
All products are designed with attention to quality, comfort, and style, in line with Google Merchant Center product and content policies.