Chelwish creates limited-edition leather pieces, crafted with intention, restraint, and enduring elegance. Designed beyond trends, reserved for those who value discretion.
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Chelwish Rose Éternelle
$2,250.00
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Personalized & Bespoke Enquiries
A Tailored Chelwish Experience
We offer a personalised consultation for clients seeking bespoke creations, rare leathers, or private commissions. Each enquiry is reviewed individually to ensure the highest level of craftsmanship, discretion, and service.
Warranty & Aftercare
Coverage
This warranty applies to authentic Chelwish products purchased through our official website or authorised partners.
The warranty period is 12 months from the date of purchase and covers normal use under recommended care.
Complimentary Warranty (Manufacturing Defects)
If a functional issue arises due to a manufacturing or material defect, such as:
- Broken stitching
- Hardware detachment
- Structural or adhesive failure
Chelwish will, at its discretion:
- Repair or replace the item at no cost
- Cover round-trip shipping
- Offer an equivalent alternative if the original material or colour is unavailable
Wear, Damage, or Misuse (Non-Defect Issues)
If the issue is caused by regular wear or external factors, Chelwish may offer paid repair services where feasible:
- Repairs will be completed to the best possible standard
- A clear quotation will be provided before proceeding
- Round-trip shipping costs will be covered by the customer
- Minor colour or finish variations may remain after repair and are considered normal
Not Covered Under Complimentary Warranty
The following are not considered manufacturing defects:
- Normal wear and tear, natural aging, or patina (e.g., leather creasing, softened edges, mild hardware oxidation)
- Damage caused by misuse, accidents, overloading, impact, or force
- Exposure to water, moisture, mold, chemicals, alcohol, cleaners, or dye transfer from fabrics
- Damage caused by improper storage, including heat, sunlight, or damp conditions
- Unauthorised repairs or modifications
- Complimentary items, packaging, or non-product components
How to Request Warranty or Aftercare Service
- Submit a request: Contact Chelwish Customer Care with your order number, a description of the issue, and clear photos or videos.
- Initial assessment: An initial assessment will confirm eligibility, repair options, and shipping responsibilities.
- Send-in & repair: If approved, securely ship the item as instructed (remove personal items).
- Quality check & return: After repair and quality inspection, your item will be returned.
Tip: Retain your shipping receipt and consider insured shipping.
Shipping & Duties
- Manufacturing defect repairs: round-trip shipping covered by Chelwish
- Use-related repairs: round-trip shipping covered by the customer
- Cross-Border shipments may be subject to customs duties or clearance fees per local regulations
Important Notes
- Repair or replacement does not extend the 12-month warranty period
- Leather is a natural material; variations in grain, texture, and colour are normal and not defects
- Chelwish reserves the right to determine manufacturing defects and warranty eligibility
Legal Notice (Australia)
This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes statutory consumer guarantees, including entitlements to replacement, refund, or compensation where applicable.
Product Care
Your Chelwish piece is crafted from high-quality full-grain leather, selected for its natural beauty and long-lasting durability. To help preserve its appearance and structure over time, please follow the care guidelines below.
Storage
- When not in use, store your bag in its original dust bag, placed upright and away from direct sunlight, heat, or humidity.
- Lightly fill the interior with acid-free tissue paper, a soft cloth, or a pillow insert to help maintain its shape.
- Keep handles and straps in a relaxed position to prevent bending or distortion.
Daily Use
- Avoid overfilling the bag, as excessive weight may stretch or deform the leather, lining, or handles.
- Prevent contact with dark or untreated fabrics to reduce the risk of colour transfer, particularly on lighter leather shades.
- Keep the bag away from makeup, hand creams, perfumes, and oils, which may cause staining.
Cleaning
- If exposed to water or dirt, gently blot the surface with a clean, dry, light-coloured cloth and allow it to air dry naturally. Do not rub or apply heat.
- For routine care, use only a soft, dry cloth. Avoid soaps, alcohol, creams, waterproofing sprays, or abrasive cleaning products.
- Clean, dry hands are recommended when handling the bag.
Preservation
- Natural oils and daily wear may subtly change the leather’s finish over time. Softening and the development of a light patina are natural characteristics of genuine leather.
- Avoid prolonged exposure to direct sunlight, which may affect the colour or texture of the leather.
Waiting Period
25 - 30 Business Days
Refined and enduring, Chelwish Rose Éternelle is a study in balance — where warmth meets structure, and femininity is expressed through strength rather than excess. The deep rose leather is composed and confident, softened by ivory accents that bring clarity and contrast to the silhouette.
Architectural by design, the bag is defined by Chelwish’s signature sculptural wings and envelope flap, while the gold-tone lock rests at its centre like a carefully placed jewel. Every detail is intentional, every proportion considered, creating a presence that feels poised, elegant, and unmistakably refined.
Handcrafted in limited quantities, Rose Éternelle is designed for those who appreciate permanence over trend — a piece that evolves with time, not fashion.
This is elegance with conviction.
This is Chelwish.